Your Privacy Is Our Priority

01

Introduction and Applicability

11baji ("we", "our", "platform") is a trusted online casino and betting platform in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, store, and disclose personal information of users of our website, applications, and services ("Services").

By using our services, you agree to the terms described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

02

Information We Collect

When registering and using services on 11baji, we may collect the following types of information:

2.1 Information Provided Directly

When you register on our platform or fill out a form, you directly provide the following information:

• Full name and date of birth
• Email address
• Password (stored in encrypted form)
• Payment information (bKash number, Nagad number, Rocket, Upay, or bank account details)
• Documents required for identity verification (copy of national ID card or passport)
• Information exchanged when communicating with our support team

2.2 Automatically Collected Information

Some information is collected automatically when you use our services:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Session duration and activity logs on the platform
• Gaming history and transaction records
• Information collected through cookies and similar tracking technologies

2.3 Identity Verification (KYC) Information

To ensure the security and reliability of our platform, identity verification (Know Your Customer or KYC) may be required in certain cases. This process may involve submission of government-issued identification and address proof documents.

03

How We Use Information

11baji uses collected personal information for the following purposes:

• Account Management: To create, maintain, and verify your account.
• Service Delivery: To operate and improve gaming, betting, and other services.
• Financial Transactions: To process deposits, withdrawals, and payments.
• Customer Support: To respond to your requests, complaints, and questions.
• Security: To prevent fraud, take anti-money laundering measures, and protect accounts.
• Responsible Gaming: To monitor users' gaming habits and ensure responsible gaming.
• Notifications and Communication: To inform you about important updates, promotional offers, and platform changes.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze user experience and improve the platform.

04

Information Disclosure and Sharing

11baji may share your information with third parties in certain circumstances. Those circumstances are described below:

4.1 Service Provider Partners

We work with trusted third-party service providers to deliver services such as payment processing, technical support, and customer service. Only the necessary information is disclosed to these partners, and they are required to comply with our privacy standards.

4.2 Legal Obligations

We may disclose your information to authorities to comply with court orders, government directives, or applicable law. In such cases, we will always provide only the information legally required.

4.3 Fraud Prevention

Information may be shared with relevant authorities to prevent and investigate financial fraud, account misuse, or any other fraudulent activity.

4.4 Business Changes

In the event of a company merger, acquisition, or asset sale, your information may be transferred to new ownership. In such cases, we will notify you in advance.

05

Data Security Measures

11baji implements industry-standard technical and administrative measures to ensure the security of your personal information.

However, it is not possible to guarantee that transmitting information over the internet is completely secure. We make every effort to protect your information, but we cannot guarantee absolute security.

06

Cookies and Tracking Technologies

11baji uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: These are required for the basic functionality of the platform. They are used to maintain your session and keep you logged in.
• Functionality Cookies: Used to remember your preferences, language selection, and other settings.
• Analytics Cookies: Used to monitor platform usage and improve service quality.
• Security Cookies: Used for fraud detection and account protection.

6.2 Cookie Controls

You can manage cookies by changing your browser settings. However, disabling some cookies may limit the functionality of the platform.

07

Data Retention and Duration

11baji retains your personal information for as long as it is necessary or as required by legal obligations. The following policies are followed:

• Active Accounts: Information is retained for as long as your account is active.
• Closed Accounts: Even after an account is closed, some information may be retained for a specified period for legal and regulatory reasons.
• Financial Records: Transaction data and financial records are retained for the period required by legal obligations.
• Legal Disputes: Information related to any ongoing legal dispute or investigation will be retained until the matter is resolved.

Once the retention period ends, your personal information will be securely deleted or anonymized.

08

Your Rights and Choices

As an 11baji user, you have certain important rights over your own personal information:

8.1 Right to Access Information

You may contact us to find out what information we have collected about you. We will provide you with a copy of your information.

8.2 Right to Correct Information

If any information about you is incorrect or incomplete, you may request a correction. Some information can be updated directly from your account settings.

8.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained for legal obligations or legitimate business reasons.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.

8.5 Opting Out of Marketing Communications

You may unsubscribe from promotional emails or messages at any time. However, it is not possible to opt out of transaction-related and important account notifications.

09

Protection of Minors

11baji provides services only to adults (persons aged 21 or older). We do not knowingly collect personal information from minors.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.

If a guardian or parent believes their child has registered on our platform, please contact us immediately.

10

Changes to the Privacy Policy

11baji may update this Privacy Policy from time to time. If any significant changes are made, we will:

• Update the "Last Updated" date at the top of the policy.
• Notify you by email in the case of significant changes.
• Display a notification when you access the platform.

If you continue to use the service after the updated policy is published, that will be considered your consent to the new policy. Therefore, it is recommended that you review this page regularly.

11

International Data Transfers

As 11baji is an international platform, your information may be processed or stored on servers outside Bangladesh. For such transfers, we ensure that:

• Adequate data protection measures are in place in the recipient country or organization.
• Appropriate contractual safeguards have been put in place for the transfer of data.
• International data protection standards are being followed.